All tenants are invited to attend our first-ever fire safety workshop on Wednesday 16th October, between 10am and 3pm. These workshops are a great opportunity to learn more about a variety of subjects. The workshop will be run by Aico, Market Leader's in Home Safety, and will take place at Saffron Barn, Swan Lane, Long Stratton, Norfolk, NR15 2XP. Please email communications@saffronhousing.co.uk to reserve your place!

Opening hours

Our opening hours are:

  • Monday to Thursday, 8.45am - 5pm 
  • Friday, 8.45am - 4.15pm 

Did you know you can get quick and easy answers to our questions by using our online Webchat Service, available 24 hours a day. Webchat queries can be escalated when necessary to a member of our Customer Care Team from 8.45am-5pm Monday to Thursday (4.15pm Friday).

                                                                                                                   We offer INTRAN, an easy-to-use communication service which provides interpreting and translation services for people who are deaf, hard of hearing or who do not have English as a first language. If you require support communicating with us, please speak to a member of the Customer Contact Team who can arrange support with INTRAN.

 

 

Did you know we have a ‘queuebuster’ call back system? After 60 seconds of waiting to speak to an advisor you are given the option for a call back, which will hold your space in the queue and save you waiting on the phone.

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My Saffron tenant portal

The My Saffron tenant portal has lots of benefits which you can access 24/7, from paying your rent to viewing your balance and transaction history to keeping on track with your responsive repairs and much more.

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