Opening hours

Did you know you can get quick and easy answers to your questions by using our online Webchat service, available 24 hours a day? Webchat queries can be escalated when necessary to a member of our Customer Contact Team from 8.45am-5pm Monday to Thursday (4.15pm Friday). To access Webchat, visit any page of our website and click on the Webchat icon.


Our opening hours are:

  • Monday to Thursday, 8.45am - 5pm 
  • Friday, 8.45am - 4.15pm 

We offer INTRAN, an easy-to-use communication service which provides interpreting and translation services for people who are deaf, hard of hearing or who do not have English as a first language. If you require support communicating with us, please speak to a member of the Customer Contact Team who can arrange support with INTRAN.

Did you know we have a ‘queuebuster’ call back system? After 60 seconds of waiting to speak to an advisor you are given the option for a call back, which will hold your space in the queue and save you waiting on the phone.

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My Saffron tenant portal

The My Saffron tenant portal has lots of benefits which you can access 24/7, from paying your rent to viewing your balance and transaction history to keeping on track with your responsive repairs and much more.

Find out more