Website Accessibility

We are committed to improving the accessibility of all our communication. This means we want to make sure our website is readable and understandable by all.

To do this, we have a range of tools available to support you if you have additional needs. You can find out more about these by clicking on the box below.

Read our accessibility statement

Web Content Accessibility Guidelines (WCAG) 2.1

We follow the (WCAG), which sets out a legal standard for organisations. Our content must be visible, usable, understandable and robust.

Read the WCAG guidelines here
Accessibility Graphic Overlaid On Image Of Hands Typing On A Laptop

Our Accessibility Tool

The above tool can be found by clicking the Accessibility button at the top of our website.

Clicking on each icon offers a different area of support. 

Read below about what the icons do, from left to right:

  • Reads selected text or reads from the top of the page
  • Stops reading and clears highlights on the page
  • Provides written and spoken translations in many languages
  • Displays pictures related to text selected on the page
  • Converts selected text into an MP3
  • Blocks distractions on screen with a tinted mask
  • Enlarges text as it is read out loud
  • Removes clutter from the screen, displaying only the main text
  • Shows a simple help page that explains what the ReachDeck toolbar does
  • Customises options to suit your own needs 

Other areas of support

  • If you find any problems on our website or think we are not meeting accessibility requirements, contact us on: 01508 532000, or email: and ask to speak to the Communications Team. 
  • If you need information on this website in a different format such as an accessible PDF or braille, email or call 01508 532000 and we will come back to you within 10 working days. 
  • We offer INTRAN, which provides interpreting and translation services for people who are deaf, hard of hearing or who do not have English as a first language. Find out more below.

INTRAN translation service

Watch our short animation on the translation services we offer through INTRAN.

INTRAN offers the following services 

Find out more

  • Telephone interpretting

  • BSL interpreting

  • Face to face interpreting

  • Braille

  • Video interpreting

  • Translation

To arrange support with INTRAN please contact a member of the Customer Contact Team on 01508 532000 or at