Report ASB

If you already have an ASB case open, please contact your Neighbourhood Officer for an update.

If you need the below information in a different format such as an accessible PDF or braille, email info@saffronhousing.co.uk or call 01508 532000.

We also offer INTRAN, which provides interpreting and translation services for people who are deaf, hard of hearing or who do not have English as a first language. To arrange support with INTRAN please contact a member of the Customer Contact Team on 01508 532000 or at info@saffronhousing.co.uk . Find out more by clicking here.

Your name *

Your address *

Your email *

Contact number *

Other

What date did the alleged incident happen? *

Where did the alleged incident take place? *

Has this been reported to police? *

Yes

If you have reported the issue to the police please provide us with the crime reference number

Please tell us what has happened *

How long has this been going on for? *

Do you know why this happened? For example, do you think the incident is associated with age, ethnicity, faith, gender, mental/physical disability, nationality or sexual orientation? *

How has this impacted you and made you feel? *

Do you know the name or address of the people allegedly involved? (Without this information we cannot investigate your concerns.) *

Yes

If yes, please provide details of the name and address of the people allegedly involved

Were there any other witnesses to the alleged incident? *

Yes

If yes, please provide details of the name and address of the witnesses

Do you have any other safeguarding concerns regarding the household? *

Yes

If yes, please explain

Please upload any evidence to support our investigation

Consent for storing submitted data *

Yes, I give permission to store and process my data for the purpose outlined in this form. For further information about how Saffron Housing Trust and its subsidiaries use your personal information, view our Privacy Notice on our 'Privacy Policy' page.

Please check the box below to proceed *

What happens after you report ASB?

We will investigate all reports of Anti-Social Behaviour.

When we receive a report of ASB, we will contact the complainant to ask for further information. At this stage we will agree the next course of action.
The ASB case will be assigned to a Neighbourhood Officer who will manage the case.
Please note that you will need to provide evidence to support your complaint. ASB cases can fail because of a lack of evidence, so it is important to give us as much information as possible so we can resolve the issue.
We will keep you informed throughout the investigation through regular contact.
We will treat all complaints in confidence, but may need to discuss some matters with other professionals as necessary considering risk.

During the investigation, we may contact the alleged perpetrator, neighbours, the police, council, and other agencies, as appropriate.

What can you do if you are experiencing ASB?

If the case does not involve threats, violence or harassment, the investigation could start with a suggestion that you talk the problem through with the other person.

There is always a better chance of solving a dispute if you try to see each other’s point of view. If appropriate, you may find speaking to your neighbour and let them know that their behaviour is upsetting you, will help to resolve the issue.

If the other person is unreasonable, it is better to walk away. You should avoid getting into an argument whenever possible.

If the problem remains unresolved or the methods above are not appropriate, we will investigate further, including contacting the alleged perpetrator outlining the breach of tenancy conditions/nuisance/Anti-Social Behaviour that needs to be fixed. As part of this process, the alleged perpetrator will be able to provide their view of the situation.