Damp, condensation, or mould issues in your home can be a real issue. It can occur in many different forms and for many different reasons.

We have some advice about mould and condensation in your home via our Damp and Mould Help Sheet at the bottom of the page. 

If you have concerns about damp and mould, it is important to let us know by emailing info@saffronhousing.co.uk or calling 01508 532000

We will then:

  • Work together to resolve the issue and may request photographs of the affected areas.
  • Any work that we are responsible for will be identified and rectified.

Damp and mould tips

The video produced by the UK Centre for Moisture in Buildings (UKCMB) also offers some guidance on how to avoid moisture problems in your home.

Our response to the Regulator of Social Housing’s Letter to CEOs of large registered providers, regarding damp and mould

The Regulator of Social Housing wrote to large registered providers on 22nd November 2022, requesting completion of a survey on how we were tackling damp and mould in our residents’ homes. A summary of our response to that survey on 16th December 2022 can be read by clicking here.

Damp and Mould Policy

Our Damp and Mould Policy was reviewed by our Service Quality Committee and by Saffron’s Board in March, and can be accessed on our Reports and policies page by clicking here

Useful documents

Tenant Help Sheet Damp & Mould

pdf - 3317Kb