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Contact us

We can be contacted in a number of ways and are here to help. Our 24-hour telephone line is available to handle all enquiries, including emergency repairs. We look forward to hearing from you.

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Get involved

We are passionate about tenants and residents being involved in our work to help shape our services so they are high quality and reliable. Find out more about how to have your say and be part of making a difference at Saffron. 

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Make a complaint

It is really important to us that we hear what you have to say, whether it is because we have not got something right, you want to let us know that we have done a good job, or you just want to give us some general feedback.

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Tenant Support & Wellbeing Service

If you are struggling and need to talk to someone, the Tenant Support & Wellbeing Service offers free, confidential advice around the clock.

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We are committed to improving the accessibility of all our communication. Read about the tools we have available to support you if you have additional needs. 

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Rent Advice

We have a range of support services to help if you are in debt. We offer advice, and links to a number of organisations that provide professional help. 


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Health and Safety

Keep your home safe and hazard free.
Read about potential fire risk, electrical, gas and other safety information.

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Decarbonisation scheme facts

Learn more about the Decarbonisation scheme and how homes are selected for energy-efficient upgrades.

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TLF Research calls

You may receive a call from a company called TLF Research, asking about your experiences with Saffron. We are working with TLF Research to assess how well social housing landlords are doing at providing good quality homes and services.

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Latest news

Keep up to date with all our latest news including partnerships, developments, and community projects. 

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Work for us

Find out what it is like to be part of the Saffron Team and the jobs we currently have available.

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My Saffron portal

With My Saffron you can view your rent balance, make payments and much more, find out about the benefits of the portal today.

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Our vision

We want Saffron to be known for Inspiring Community, Inspiring Trust and being an Inspiring Organisation. At the heart of our strategy is working side by side with tenants and communities to improve homes and services.

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