Smiling Neighbourhood Officer

Contact us

We can be contacted in a number of ways and are here to help. Our 24-hour telephone line is available to handle all enquiries, including emergency repairs. We look forward to hearing from you.

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Get involved

We are passionate about tenants and residents being involved in our work to help shape our services so they are high quality and reliable. Find out more about how to have your say and be part of making a difference at Saffron. 

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Make a complaint

It is really important to us that we hear what you have to say, whether it is because we have not got something right, you want to let us know that we have done a good job, or you just want to give us some general feedback.

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Service charges letter - FAQs

Following our recent updates regarding the service charges letter sent to some tenants and homeowners, we have created some frequently asked questions which we hope you will find useful.

Read our FAQs
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TLF Research calls

You may receive a call from a company called TLF Research, asking about your experiences with Saffron. We are working with TLF Research to assess how well social housing landlords are doing at providing good quality homes and services.

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Our Annual Report

Take a look at our 2022-2023 Annual Report and Financial Statements, including a new Bitesize version.

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Latest news

Keep up to date with all our latest news including partnerships, developments, and community projects. 

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Work for us

Find out what it is like to be part of the Saffron Team and the jobs we currently have available.

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My Saffron portal

With My Saffron you can view your rent balance, make payments and much more, find out about the benefits of the portal today.

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Health & Safety

Keep your home safe and hazard free. Read about potential fire risk, electrical, gas and other safety information.

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Advice and support

We want you to be able to live independently in warm and affordable homes. We have lots of information available from money guidance to improving your skills and personal wellbeing.

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Our vision

We want Saffron to be known for Inspiring Community, Inspiring Trust and being an Inspiring Organisation. At the heart of our strategy is working side by side with tenants and communities to improve homes and services.

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