Complaint form

If you have an existing complaint then please contact [email protected]

If you need the below information in a different format such as an accessible PDF or braille, email [email protected] or call 01508 532000.

We also offer INTRAN, which provides interpreting and translation services for people who are deaf, hard of hearing or who do not have English as a first language. To arrange support with INTRAN please contact a member of the Customer Contact Team on 01508 532000 or at [email protected]. Find out more by clicking here.

We will ask for your contact details on this form. If you wish to remain anonymous please enter "Anonymous" in the fields requesting your details.

However, please note if you do not provide contact details we will be unable to follow up with you on your complaint.

Your name *

Your address *

Your telephone number *

Your email *

What is the nature of your complaint? *

Tell us about your complaint, what went wrong and what you would like us to do to help *

Please upload any photos, videos or files that may help us with your complaint

Consent for storing submitted data *

Yes, I give permission to store and process my data for the purpose outlined in this form. For further information about how Saffron Housing Trust and its subsidiaries use your personal information, view our Privacy Notice on our 'Privacy Policy' page.

Please check the box below to proceed *