Make Things Right


Make Things Right Campaign Logo, Featuring The Words: Social housing issue? Know how to complain.

Everyone deserves a home that is safe, secure, and well maintained.

The Department for Levelling Up, Housing and Communities (DLUHC) has recently launched a new campaign called ‘Make Things Right’.

They have written to all social housing landlords, including Saffron, to ask for their support in promoting the campaign which aims to improve the quality of social housing by making sure tenants are aware of their rights and know how to complain.

As your landlord, we are responsible for fixing issues, including damp and mould, leaks, broken locks or changes you need to your home if you are disabled.

We can also help with Anti-Social Behaviour, like noisy neighbours.

It is important you know the steps to take to get an issue fixed.

Step 1. Report it to Saffron. Then, if it is not fixed...

Step 2. Complain through Saffron’s complaint process, and if you’re not happy with the final response from your landlord...

Step 3. Escalate your complaint to the Housing Ombudsman.

Advice about contacting the Housing Ombudsman

The Housing Ombudsman is impartial, will investigate fairly and can order us to take action.

Once the Housing Ombudsman has ruled against a landlord, they must show they are taking action within 6-8 weeks.

Last year, the Housing Ombudsman ordered landlords to pay over £1m in compensation to residents.

For more information about your rights, please visit the government’s website by clicking here.

For more information about Saffron’s complaints process visit our Complaints page by clicking here.