Moving Out

Ending your tenancy

If you are planning on moving out from one of our properties, you must complete a form ahead of time. The form can be obtainted by contacting us on 01508 532000 or emailing us at info@saffronhousing.co.uk. If you need help filling out the form, we can provide you with assistance. In addition to completing the form, customers who are leaving a property have several responsibilities.

You must:

• Give at least four weeks’ notice to us in writing if you are moving out. The four week notice period will end on a Monday. If you have a joint tenancy, only one tenant needs to give notice to end the tenancy (see clause 3 of Part G)
• Allow our staff and/or contractors access to the property within the final four weeks of your tenancy. Once you have let us know you are moving out, we will contact you to arrange a time and date for any visits. You should also allow the new tenants to view the house
• Leave the property, including loft spaces, garden and any sheds or garages, empty, clean and tidy
• Remove all furniture, clothes and other personal belongings
• Remove any rubbish
• Clean all surfaces, fixtures and fittings, including toilet, bath, basin, kitchen units and sinks
• Remove and dispose of all floor coverings unless you have arranged with us beforehand that they can be left for the incoming tenant
• Leave the structure of the property and any fixtures and fittings (such as light fittings and kitchen units) in good condition
• Remove any fittings that belong to you and repair any damage caused
• Make sure your rent is up to date and you leave us a forwarding address

If you fail to leave the property totally empty we will arrange to clear what is left and charge you for doing this. We will also charge you for any repairs needed to the structure, fixtures or fittings that are not the result of wear and tear. Details of these charges are on the back of the Notice to Quit.

Before you leave your home for the last time you should make sure you have:

• Read any gas, electric and water meters and sent the readings to the suppliers so they can close the account
• Told the Council Tax department at the local authority
• Told other service providers such as telephone, television and internet services
• Re-directed your post to your new address

Returning keys

You must make sure you return all the keys to our office at Saffron Barn, Swan Lane, Long Stratton, NR15 2XP. This can be in person or by post, but they must arrive by 12.00 noon on the Monday following the end of the tenancy. If you fail to do this, we will charge you rent for each week or part week that you retain the keys. In addition, we are entitled to claim any costs or losses caused by this delay back from you. This can include the cost of replacing keys and locks to the property. If you live in supported housing, you can return your keys to your scheme manager

If you leave the property without telling us, you will be responsible for the full rent and any other bills until the date the tenancy ends legally.

What to do when someone has died

We understand how difficult things can be when a friend or relative dies, so we are here to help. Contact us on 01508 532000 or call at our offices at Saffron Barn, Swan Lane, Long Stratton NR15 2XP and a member of staff will be able to advise you.

For more information please contact us on 01508 532000 or email: info@saffronhousing.co.uk