If you are planning on moving out from one of our properties, you must complete a form ahead of time. The form can be downloaded here and filled out. If you would prefer to have a hard copy please contact us on 01508 532000 or emailing us at firstname.lastname@example.org. If you need help filling out the form, we can provide you with assistance. In addition to completing the form, customers who are leaving a property have several responsibilities.
If you fail to leave the property totally empty we will arrange to clear what is left and charge you for doing this. We will also charge you for any repairs needed to the structure, fixtures or fittings that are not the result of wear and tear. Details of these charges are on the back of the Notice to Quit.
You must make sure you return all the keys to our office at Saffron Barn, Swan Lane, Long Stratton, NR15 2XP. This can be in person or by post, but they must arrive by 12.00 noon on the Monday following the end of the tenancy. If you fail to do this, we will charge you rent for each week or part week that you retain the keys. In addition, we are entitled to claim any costs or losses caused by this delay back from you. This can include the cost of replacing keys and locks to the property. If you live in supported housing, you can return your keys to your scheme manager
If you leave the property without telling us, you will be responsible for the full rent and any other bills until the date the tenancy ends legally.
We understand how difficult things can be when a friend or relative dies, so we are here to help. Contact us on 01508 532000 or call at our offices at Saffron Barn, Swan Lane, Long Stratton NR15 2XP and a member of staff will be able to advise you.
For more information please contact us on 01508 532000 or email: email@example.com