How To Pay Your Rent

How To Pay Your Rent

Online

We have recently launched our new online payment system call AllPay, which will make payments easier, safer and more convenient for our tenants.

You can make a secure payment by clicking here, you will be transferred to the AllPay website. (Our new online payment system).

Once you have clicked through you will need to:

  1. Create an AllPay account- this can be done by clicking the above link and clicking the sign up button
  2. Have your 19 digit PRN code ready, this can be found on your new payment card.
  3. Know how much you want to pay – if you need any advice on how much you need to pay, please call our Customer Contact Team on 01508 532000 and speak to an advisor.

You can also download the Allpay app in the Apple App Store, Windows Phone Store or Google Play.

Direct Debit

If you wish to pay by this method from April and are not in receipt of any housing benefit or universal credit (paid direct to Saffron) you can either print off and return the direct debit mandate that can be found here or contact us on 01508 532000 to request a direct debit mandate be sent to you. If you have access to a computer, you can fill in and return the mandate to Rents@saffronhousing.co.uk by email. Payment dates will be either weekly or the 15th of each month. You must continue to make payments yourself until you receive confirmation from us that your direct debit instruction has been processed. If you currently pay by standing order and you would like to change it to direct debit, it is your responsibility to cancel the standing order with your bank.

Standing Order

You can pay by standing order either monthly, weekly or fortnightly dependent on facilities offered by your bank or building society. For more details, please contact us on 01508 532000

Post Office or at a PayPoint:

To make a payment at the Post Office, give your payment card, together with your cash, debit card or cheque to cashier. Any cheques should be made payable to ‘POST OFFICE LTD’. Please tell the cashier how much you wish to pay. To find your local branch click here.

To make a payment at a PayPoint outlet, please give your payment card together with your payment to the cashier and ensure you tell the cashier how much you wish to pay. Payment can be made by cash. To find your local PayPoint outlet click here.

You can also pay over the phone:

To use the automated payment line, please call the Customer Contact Team on 01508 532000. Then select option 1. Have your payment card ready which has your 19 digit PRN code on along with your debit or credit card, how much you need to pay and a pen. This service is available 24/7 and you will not need to queue. Each time you use this automated service you will be given an authorisation code as proof of payment, which you should note for safe keeping. If you need advice about how much to pay, please call the Customer Contact Team and speak to an advisor.

If you would like to make a payment for anything other than your rent or lifeline services, please contact us on 01508 532000.

From 1st April 2019, we will no longer accept payments at any of Saffron’s offices in Long Stratton

PLEASE NOTE: Due to routine maintenance the Online Payment Feature will not be available every Sunday from midnight to 5am so you will be unable to make a payment at this time. We apologise for any inconvenience caused.

 

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