Updated 19th May
We have carefully considered the recent information and guidance released by the Government, and we feel it is the right time to safely start to reinstate some of our core services to you.
This week, we will be starting essential work on our empty properties to bring them back into use as quickly as possible, we will be carrying out some estate inspections, as well as bringing back our grounds maintenance service.
We are satisfied that these services can start up again as it is possible to safely adhere to the social distancing measures in place. We have carried out risk assessments in line with Government advice as outlined in their ‘Working safely during Covid-19’ document which can be found here.
You may have seen the letter from the Housing Minister this week addressed to all social housing residents in England which can be found on the Government’s website here. It outlines the advice and support they have put in place at this time.
We are taking into the account the content of the letter as we continue to work on how we reinstate our other remaining core services such as planned and responsive repairs, lettings and mutual exchanges, whilst ensuring the safety of our tenants and staff.
Currently, we are only attending emergency repairs as well as essential compliance testing/servicing relating to gas boilers, legionella and fire. Please see the ‘changes to our services’ section for further information.
As you can appreciate, the suspension of some of our services due to the outbreak has created a backlog of work which will take some time to overcome. We are also having to adapt the way we work to keep everyone safe. We will work as hard as we can to carry out the necessary services where you live, and we thank you for your cooperation and patience.
Please see the below information, which includes a number of frequently asked questions. As the situation changes and develops we will continue to update this page and our Facebook page here.
Concerns about paying your rent
We understand there may be concerns about affordability in light of the current situation. Following recent government guidance, our tenants will be protected from eviction for three months if you are impacted by the coronavirus.
We are also reviewing our current rent process to ensure we are doing all we can to help and will update our tenants as soon as we can.
If you have any concerns regarding paying your rent, please speak to our Income Team on 01508 532000 or via email@example.com
There is also support and guidance on the government’s website here.
Please ensure you practise good hygiene by washing your hands frequently, and follow the advice given by the NHS here.
There is also further information on the Government’s website here.
The Saffron app makes it easier than ever for tenants to talk to us about any issue relating to their property.