Covid 19 – What to expect when we carry out a repair in your home

The Prime Minister on Monday 4th January announced there will be a lockdown in England which has now come into effect.

The key message to ‘stay at home’. You will only be able to leave home for specific reasons:

  • Essential shopping
  • To work, if you cannot work from home
  • To exercise
  • To seek medical help
  • To escape domestic abuse

Social bubbles remain in place, but clinically vulnerable people should shield again.

From Tuesday 5th January, primary and secondary schools must move to remote learning, except for vulnerable children and those of key workers.

The national lockdown announcement has not impacted on the services we are offering our tenants. We will continue to carry out essential services in your home as we did whilst in tier 4 as we believe we can continue to do this in a safely managed way.

At this stage, we do not know how long the lockdown will be in place, but we will continue to closely monitor the situation and our approach may change dependent on any further changes in government guidance and/or local infection rates. We will keep you updated via our Facebook page and website.

The number of Covid cases in Norfolk and Suffolk are continuing to rise which means we must remain vigilant and adhere to government advice:

  • Wash hands – keep washing your hands regularly
  • Cover face – wear a face covering in enclosed spaces
  • Make space – stay at least 2 metres apart – or 1 metre with a face covering or other precautions

There is a lot of misinformation in the public domain which can be confusing, so we would advise to please use the government and NHS websites as a source of reliable information.

You can find out more about coronavirus guidance including the measures in place for the lockdown here.

This continues to be a challenging time and we would like to thank you for your ongoing understanding and patience.

If you have any questions or concerns, you can continue to contact us in the usual way by calling 01508 532000 or emailing

We have also introduced a free and confidential Tenant Support & Wellbeing Service which has lots of help and advice. Find out more here.


It is important for us to be made aware of any of our tenants self-isolating, so we don’t put any of our tenants or staff at unnecessary risk and reduce any potential spread of the virus. By being made aware of any tenants self-isolating we can also plan our services. If you have self-isolated, please contact our Customer Contact Team on 01508 532000.

Frequently Asked Questions

Please see the below information, which includes a number of frequently asked questions. As the situation changes and develops we will continue to update this page and our Facebook page here.

Concerns about paying your rent

We understand you may have concerns about affordability during the pandemic. If you have any questions about your account or would like any support, please speak to our Income Team on 01508 532000 or via

General advice

Please ensure you practice good hygiene by washing your hands frequently, and follow the advice given by the NHS here.

There is also further information on the Government’s website here.

Changes to our services

Changes to our services

Changes to our services : Find out more

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