During these uncertain times, our priority is to keep our staff, tenants and the communities where we work safe.

We hope the below information, which includes a number of frequently asked questions, is helpful. As the situation changes and develops we will continue to update this page and our Facebook page here.

Concerns about paying your rent

We understand there may be concerns about affordability in light of the current situation. Following recent government guidance, our tenants will be protected from eviction for three months if you are impacted by the coronavirus.

We are also reviewing our current rent process to ensure we are doing all we can to help and will update our tenants as soon as we can.

If you have any concerns regarding paying your rent, please speak to our Income Team on 01508 532000 or via

There is also support and guidance on the government’s website here.

General advice

Please ensure you practise good hygiene by washing your hands frequently, and follow the advice given by the NHS here.

There is also further information on the Government’s website here.

Changes to our services

Changes to our services

Changes to our services : Find out more

The Saffron app makes it easier than ever for tenants to talk to us about any issue relating to their property.

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