If the repair is an emergency (a flood, total loss of power, a gas leak, blocked sewers, loss of heating or the property needs securing) please call our 24 hour service on 01508 532000. If you have a gas leak or smell gas call the National Gas Emergency Number straight away on 0800 111 999.

If you need the below information in a different format such as an accessible PDF or braille, email [email protected] or call 01508 532000.. 

We also offer INTRAN, which provides interpreting and translation services for people who are deaf, hard of hearing or who do not have English as a first language. To arrange support with INTRAN please contact a member of the Customer Contact Team on 01508 532000 or at [email protected]. Find out more by clicking here.

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Your repair
Please select all days/times that you are available for us to book an appointment in, which works for you. The priority we give your repair will depend on how urgent it is. Urgent repairs – five working days, routine repairs – 20 working days, planned maintenance – six months. By selecting all day appointments we will be able to book in your repair sooner.