If the repair is an emergency (a flood, total loss of power, a gas leak, blocked sewers, loss of heating or the property needs securing) please call our 24 hour service on 01508 532000. If you have a gas leak or smell gas call the National Gas Emergency Number straight away on 0800 111 999.

If you need the below information in a different format such as an accessible PDF or braille, email info@saffronhousing.co.uk or call 01508 532000.. 

We also offer INTRAN, which provides interpreting and translation services for people who are deaf, hard of hearing or who do not have English as a first language. To arrange support with INTRAN please contact a member of the Customer Contact Team on 01508 532000 or at info@saffronhousing.co.uk. Find out more by clicking here.

Your repair
The priority we give your repair will depend on how urgent it is. Urgent repairs – five working days, routine repairs – 20 working days, planned maintenance – six months. By selecting all day appointments we will be able to book in your repair sooner.
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