Rent arrears
To find out how much debt you owe, you can check your rent statement by logging into your My Saffron tenant portal. You can also contact your Income Officer by emailing incometeam@saffronhousing.co.uk or calling us on 01508 532000. If you are in arrears, you will be contacted by us unless the debt is very small.
Sign in to My SaffronThe rent increase explained
You will have received your annual rent letter week commencing 26th February 2024 which includes information about your rent increasing and any service charges applicable to you. To help answer any questions you may have, we have some Frequently Asked Questions which includes information on who can help you if you have any concerns.
Find out more
If you are experiencing difficulties paying your rent, contact us immediately and we will:
- Make an agreement with you to help you pay off your arrears at a manageable rate.
- Help you to get advice on debt counselling or money management.
- We can advise you on applying for housing benefit or universal credit.
You may have other debts to pay but payment of rent should be your first priority.
We will:
- Contact you to tell you that you are in arrears and what actions will take place.
- Monitor your account to ensure regular payments are received in future.
- Try to work with you to clear your debt. However, if your rent remains unpaid, and the debt does not reduce, we will commence legal action.
If your rent remains unpaid you could be at risk of losing your home.
Debt advice
If you are struggling with debt, there are a number of organisations that provide professional help and advice. These independent agencies can provide impartial advice at no cost.
Your local council may also be able to support you.
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Citizens Advice
A network of charities that offers legal, money, consumer, and other advice.
Call: 03 444 111444
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Debtline
Offers free, confidential, and independent advice to help people deal with their debt problems and regain control of their finances.
Freephone: 0808 808 4000 -
StepChange Debt Charity
A national charity (formerly the Consumer Credit Counselling Service, or CCCS) that provides free debt advice. They can provide a debt management plan (DMP) free of charge.
Freephone: 0800 138 1111
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Money Helper
Helps people manage their money through their own free and impartial advice service. Money Helper also works in partnership with other organisations to help people make the most of their money.
Freephone: 0800 138 7777
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Future Projects
Offers debt and money advice for independent living, along with many other areas of support.
They currently operate from 5 sites across Norfolk with several teams delivering services and support directly in the communities and places they are needed most.