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Rent arrears

To find out how much debt you owe, you can check your rent statement by logging into your My Saffron tenant portal. You can also contact your Income Officer by emailing incometeam@saffronhousing.co.uk or calling us on 01508 532000.  If you are in arrears, you will be contacted by us unless the debt is very small. 

Sign in to My Saffron

The rent increase explained

You will have received your annual rent letter week commencing 26th February 2024 which includes information about your rent increasing and any service charges applicable to you. To help answer any questions you may have, we have some Frequently Asked Questions which includes information on who can help you if you have any concerns.

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Pay your rent

You can make a secure payment online via the AllPay website below.

Pay your rent

What if I am having problems paying my rent?

If you are experiencing difficulties paying your rent, contact us immediately and we will: 

  • Make an agreement with you to help you pay off your arrears at a manageable rate.
  • Help you to get advice on debt counselling or money management.
  • We can advise you on applying for housing benefit or universal credit.

You may have other debts to pay but payment of rent should be your first priority. 

What will happen if I don’t pay my rent?

We will: 

  • Contact you to tell you that you are in arrears and what actions will take place.
  • Monitor your account to ensure regular payments are received in future.
  • Try to work with you to clear your debt. However, if your rent remains unpaid, and the debt does not reduce, we will commence legal action.

If your rent remains unpaid you could be at risk of losing your home. 

  • Future Projects Written In Green And Black

    Future Projects

    Offers debt and money advice for independent living, along with many other areas of support.

    They currently operate from 5 sites across Norfolk with several teams delivering services and support directly in the communities and places they are needed most.