Damp or mould issues in your home can affect your health, your comfort, and how you feel in and about your home. That’s why we treat it seriously and act quickly when something’s not right. As your landlord, we have a responsibility to work with you to keep your home safe, healthy, and in good repair.
Damp and mould can occur in many different forms and for many different reasons. If you notice any signs of damp or mould, please contact us straight away, especially if the problem is getting worse or affecting your health. We’ll always treat this as a priority.
When you report a damp or mould issue, we’ll assess the severity and offer clear advice on what can be done next. If you’re able to send us photos when you report the problem, that really helps us understand the issue more quickly.
We will treat cases of significant damp or mould, or any health-related concerns, as urgent repairs. You don’t need to wait until it gets worse. Get in touch and we’ll work with you to put it right.
How to report damp and mould, and what happens next
As soon as you notice damp or mould, please let us know by phone or email. Please note, this email account is not monitored at weekends or between the hours of 5pm - 8.45am, Monday to Friday. In the event of an emergency, please call 01508 532000.
It is important that any damp and mould is reported to us, even if you are dealing with it yourself.
When you report the problem, we will ask you a few simple questions to understand what is going on and help us decide what action to take, such as:
- Where is it happening.
- How big the problem is.
- Whether anyone in your home has any related health concerns.
We will then:
- Work with you to resolve the issue and may request photographs of the affected areas. If we need to inspect the area to get more information we may also arrange an appointment with you.
- Explain and agree any work that we may need to do, or actions that you can take, to resolve the damp or mould problem.
Tackling damp and mould together guidebook
We’re here to help with any damp and mould concerns. Our guidebook tells you all you need to know about damp and mould and gives important advice and tips on how to avoid damp and mould in your home.
Download a copy of our guide here.
If you need the above information in a different format such as an accessible PDF or braille, email info@saffronhousing.co.uk or call 01508 532000.
We also offer INTRAN, which provides interpreting and translation services for people who are deaf, hard of hearing or who do not have English as a first language. To arrange support with INTRAN please contact a member of the Customer Contact Team on 01508 532000 or at info@saffronhousing.co.uk. Find out more by clicking here.