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    Who regulates Saffron?

    All registered social housing providers, including Saffron are regulated by the Regulator of Social Housing (RSH). The RSH are an Independent Regulator who promote a viable, efficient, and well-governed social housing sector able to deliver and maintain homes of appropriate quality that meet a range of needs. 

    For more information on the Regulator of Social Housing, visit their website by clicking here.

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    Governance and Viability ratings 

    We have been awarded, by the RSH, the highest possible G1 rating for Governance meaning we are well-governed and a V2 compliant grade for Financial Viability. V2 is a compliant grading and reflects that we have met the Regulator’s standards as well as the economic reality that the sector is under more pressure. 

    We will be continuing to focus on supporting tenants and improving homes and services while keeping Saffron safe and healthy for the future. 

Our latest performance statistics

Below are our latest performance statistics and Key Results, which measure how we are performing against our Inspiring Saffron Strategy. You can read more about our Objectives and Key Results in the Monthly Performance Packs below.

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Objectives and Key Results (OKRs)

As a way of measuring our performance against our Inspiring Saffron Strategy, we have created a range of Objectives and Key Results (OKRs) which form the basis of our monthly reports.

We have compiled a useful document to further explain some of the elements of our top Key Results. 

Click here to read

If you would like any further information on the below, contact us by emailing info@saffronhousing.co.uk or calling 01508 532000.

Inspiring Trust

Tenants have told us earning their trust is vital.

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The below figures apply to the period 1st April 2023 – 31st March 2024

Complaints responded to within Complaint Handling Code timescales

Stage 1 - Low Cost Rental Accommodation (LCRA) = 79.1% Stage 1 - Low Cost Home Ownership (LCHO) = Nil return Stage 2 - LCRA = Nil return Stage 2 - LCHO = Nil return


Overall satisfaction

Low Cost Rental Accommodation (LCRA) = 71.3% Low Cost Home Ownership (LCHO) = 80%


Homes that do not meet the Decent Homes Standard


Gas safety checks


Fire safety checks


Asbestos safety checks


Water safety checks


Lift safety checks


Overall satisfaction (transactional)






Number of empty homes at end of Period


Electrical testing (5-year policy limit) 


HHSRS Category 1 Failures


Tenants - accidents & near misses (Quarter)


Reports of Category 1 damp and mould not yet resolved at end of Period


Terminations in Period


Re-let times - general needs

Inspiring Community

Saffron exists for the benefit of the community.

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Number of affordable homes


Number of new affordable homes completed during year


Number of homes re-purposed via disposal during year


Number of Total Property Management Surveys older than 6 years


Average SAP rating


Existing homes: Increase 'C' rated

Inspiring Organisation

A place where colleagues can flourish.

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Colleague engagement

Monthly Performance Packs

Monthly Performance Pack - March 2024

pdf - 1206Kb

Monthly Performance Pack - January 2024

pdf - 860Kb

Monthly Performance Pack - December 2023

pdf - 1089Kb

Monthly Performance Pack - October 2023

pdf - 1372Kb

Monthly Performance Pack - September 2023

pdf - 1713Kb

Monthly Performance Pack - August 2023

pdf - 6857Kb

Monthly Performance Pack - July 2023

pdf - 2139Kb

If you need these documents in a different format such as an accessible PDF or braille, email info@saffronhousing.co.uk or call 01508 532000. 

We also offer INTRAN, which provides interpreting and translation services for people who are deaf, hard of hearing or who do not have English as a first language. To arrange support with INTRAN please contact a member of the Customer Contact Team on 01508 532000 or at info@saffronhousing.co.uk. Find out more by clicking here.

Housemark Reports

Housemark end of year report for social housing landlords 2022/23

pdf - 123Kb