Who regulates Saffron?
All registered social housing providers, including Saffron are regulated by the Regulator of Social Housing (RSH). The RSH are an Independent Regulator who promote a viable, efficient, and well-governed social housing sector able to deliver and maintain homes of appropriate quality that meet a range of needs.
For more information on the Regulator of Social Housing, visit their website by clicking here.
Governance and Viability ratings
We have been awarded, by the RSH, the highest possible G1 rating for Governance meaning we are well-governed and a V2 compliant grade for Financial Viability. V2 is a compliant grading and reflects that we have met the Regulator’s standards as well as the economic reality that the sector is under more pressure.
We will be continuing to focus on supporting tenants and improving homes and services while keeping Saffron safe and healthy for the future.
Our latest performance statistics
Below are our latest performance statistics and Key Results, which measure how we are performing against our Inspiring Saffron Strategy. You can read more about our Objectives and Key Results in the Monthly Performance Packs below.
If you would like any further information on the below, contact us by emailing info@saffronhousing.co.uk or calling 01508 532000.
Inspiring Trust
Tenants have told us earning their trust is vital.
-
Complaints responded to within Complaint Handling Code timescales
Stage 1 - Low Cost Rental Accommodation (LCRA) = 71.88%
Stage 1 - Low Cost Home Ownership (LCHO) = 100%
Stage 2 - LCRA = 50%
Stage 2 - LCHO = Nil Return
-
Overall satisfaction
Low Cost Rental Accommodation (LCRA) = 72.2%
Low Cost Home Ownership (LCHO) = 80%
-
Homes that do not meet the Decent Homes Standard
0.32%
-
Gas safety checks
99.94%
-
Fire safety checks
100%
-
Asbestos safety checks
100%
-
Water safety checks
100%
-
Lift safety checks
100%
-
Overall satisfaction (transactional)
74%
-
Arrears
2.69%
-
Occupancy
99.38%
-
Number of empty homes at end of Period
49
-
Electrical testing (5-year policy limit)
95.62%
-
HHSRS Category 1 Failures
0
-
Tenants - accidents & near misses (Quarter)
1
-
Reports of Category 1 damp and mould not yet resolved at end of Period
0
-
All reports of damp and mould not yet resolved at end of Period
224
-
Terminations in Period
32
-
Re-let times - general needs
99.1
Inspiring Community
Saffron exists for the benefit of the community.
-
Number of affordable homes
6,677
-
Number of new affordable homes completed during year
67
-
Number of homes re-purposed via disposal during year
10
-
Number of Total Property Management Surveys older than 6 years
1,590
-
Average SAP rating
72.9
-
Existing homes: Increase 'C' rated
65.08%
Inspiring Organisation
A place where colleagues can flourish.
-
Colleague engagement
71%