-
Who regulates Saffron?
All registered social housing providers, including Saffron are regulated by the Regulator of Social Housing (RSH). The RSH are an Independent Regulator who promote a viable, efficient, and well-governed social housing sector able to deliver and maintain homes of appropriate quality that meet a range of needs.
For more information on the Regulator of Social Housing, visit their website by clicking here.
-
Governance and Viability ratings
We have been awarded, by the RSH, the highest possible G1 rating for Governance meaning we are well-governed and a V2 compliant grade for Financial Viability. V2 is a compliant grading and reflects that we have met the Regulator’s standards as well as the economic reality that the sector is under more pressure.
We will be continuing to focus on supporting tenants and improving homes and services while keeping Saffron safe and healthy for the future.
Tenant Satisfaction Measures (TSMs)
Learn more about Tenant Satisfaction Measures, including what they are, who takes part, and read our latest results.
Find out moreOur latest performance statistics
Below are our latest performance statistics and Key Results, which measure how we are performing against our Inspiring Saffron Strategy. You can read more about our Objectives and Key Results in the Monthly Performance Packs below.
Objectives and Key Results (OKRs)
As a way of measuring our performance against our Inspiring Saffron Strategy, we have created a range of Objectives and Key Results (OKRs) which form the basis of our monthly reports.
We have compiled a useful document to further explain some of the elements of our top Key Results.
If you would like any further information on the below, contact us by emailing info@saffronhousing.co.uk or calling 01508 532000.
Inspiring Trust
Tenants have told us earning their trust is vital.
The below figures apply to the period 1st April 2023 – 31st March 2024
Complaints responded to within Complaint Handling Code timescales
Stage 1 - Low Cost Rental Accommodation (LCRA) = 79.1% Stage 1 - Low Cost Home Ownership (LCHO) = Nil return Stage 2 - LCRA = Nil return Stage 2 - LCHO = Nil return
Overall satisfaction
Low Cost Rental Accommodation (LCRA) = 71.3% Low Cost Home Ownership (LCHO) = 80%
Homes that do not meet the Decent Homes Standard
Gas safety checks
Fire safety checks
Asbestos safety checks
Water safety checks
Lift safety checks
Overall satisfaction (transactional)
Arrears
Occupancy
Number of empty homes at end of Period
Electrical testing (5-year policy limit)
HHSRS Category 1 Failures
Tenants - accidents & near misses (Quarter)
Reports of Category 1 damp and mould not yet resolved at end of Period
Terminations in Period
Re-let times - general needs
Inspiring Community
Saffron exists for the benefit of the community.
Number of affordable homes
Number of new affordable homes completed during year
Number of homes re-purposed via disposal during year
Number of Total Property Management Surveys older than 6 years
Average SAP rating
Existing homes: Increase 'C' rated
Inspiring Organisation
A place where colleagues can flourish.
Colleague engagement
Monthly Performance Packs
If you need these documents in a different format such as an accessible PDF or braille, email info@saffronhousing.co.uk or call 01508 532000.
We also offer INTRAN, which provides interpreting and translation services for people who are deaf, hard of hearing or who do not have English as a first language. To arrange support with INTRAN please contact a member of the Customer Contact Team on 01508 532000 or at info@saffronhousing.co.uk. Find out more by clicking here.
Dear ………………………………………………………….
RE: Failed Access attempts - Decent Homes and Health and Safety Property Survey
Important - Please do not ignore this letter.
New appointment date: …………………….. @.................................
Following two failed attempts to undertake a mandatory (required by law) property inspection of your home, we write to offer a final appointment before the case is passed to our Tenancy Enforcement Team for no-access.
It is a legal requirement that we carry out a survey to ensure the safety and security of your home. We have a responsibility as your landlord to carry out regular surveys to ensure we remain compliant with all relevant Health and Safety legislation. As per the terms of your tenancy, and in line with government legislation, you are required to provide us with access to your property (please see the attached extracts from your tenancy) for such matters.
We have scheduled a new mandatory appointment for you as above. The survey will last for approximately one hour. A person over the age of 18 will need to be present for the duration of the appointment. Saffron employees and its contractor carry valid identification that can be produced upon request.
You are kindly reminded that pets must remain under control when Saffron representatives visit your home. To ensure appropriate Health and Safety, we request that dogs are kept away from the area where our team may be carrying out visits, repairs or inspections.
Thank you in advance for your understanding and co-operation.
Yours sincerely,
Extracts from your tenancy
15. Allowing us to enter your home
You must allow us (or anybody working for us) on production of satisfactory identification, to enter your home after giving notice (and at all times in the case of any emergency) to inspect your home or carry out repairs or improvements or other works including gas safety checks and servicing. We will give you 7 days prior notice except in an emergency.