Management Measures Results

See below for the Management Measures Results 2024-2025.

100%

Proportion of homes for which all required gas safety checks have been carried out

100%

Proportion of homes for which all required fire safety checks have been carried out

100%

Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out

100%

Proportion of homes for which all required legionella risk assessments have been carried out

100%

Proportion of homes for which all required communal passenger lift safety checks have been carried out

52.9

Number of anti-social behaviour cases opened per 1000 homes

A decrease from 60.5% previously (2023-2024)

1.2

Number of anti-social behaviour cases that involve hate incidents opened per 1000 homes

An increase from 0.5% in 2023-2024 to 1.2%

0.1%

Proportion of homes that do not meet the Decent Homes Standard

A decrease to 0.1% from 0.7% in 2023-2024.

66.3%

Proportion of non-emergency responsive repairs completed within the landlord's target timescale

68.1%

Proportion of emergency responsive repairs completed within the landlord's target timescale

A decrease from 66.9% in 2023-2024 to 68.1% 2024-2025.

77.9%

Number of stage one complaints received per 1000 homes

A decrease from 81% in 2023-2024 to our current 77.9%.

12.4%

Number of stage two complaints received per 1000 homes

An increase from 9.6% in 2023/2024 to 12.4% in 2025.

78.6%

Proportion of stage one complaints responded to within the Housing Ombudsman's Complaint Handling Code timescales

89.4% in 2023-2024, decreasing to 78.6% 2024-2025.

58.4%

Proportion of stage two complaints responded to within the Housing Ombudsman's Complaint Handling Code timescales

A decrease from 91.7% in 2023-2024 to 58.4% in 2024-2025.