Management Measures Results
See below for the Management Measures Results 2024-2025.
100%
Proportion of homes for which all required gas safety checks have been carried out
100%
Proportion of homes for which all required fire safety checks have been carried out
100%
Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out
100%
Proportion of homes for which all required legionella risk assessments have been carried out
100%
Proportion of homes for which all required communal passenger lift safety checks have been carried out
52.9
Number of anti-social behaviour cases opened per 1000 homes
A decrease from 60.5% previously (2023-2024)
1.2
Number of anti-social behaviour cases that involve hate incidents opened per 1000 homes
An increase from 0.5% in 2023-2024 to 1.2%
0.1%
Proportion of homes that do not meet the Decent Homes Standard
A decrease to 0.1% from 0.7% in 2023-2024.
66.3%
Proportion of non-emergency responsive repairs completed within the landlord's target timescale
Note, response times are 5 working days for urgent repairs & 20 working days for routine repairs.
68.1%
Proportion of emergency responsive repairs completed within the landlord's target timescale
A decrease from 66.9% in 2023-2024 to 68.1% 2024-2025. Note, response time is within 24 hours.
76.1
Number of stage 1 complaints received per 1000 homes
A decrease from 81 in 2023-2024 to our current 76.1.
12.2
Number of stage 2 complaints received per 1000 homes
An increase from 9.6 in 2023/2024 to 12.2 in 2025.
78.6%
Proportion of stage one complaints responded to within the Housing Ombudsman's Complaint Handling Code timescales
89.4% in 2023-2024, decreasing to 78.6% 2024-2025.
58.4%
Proportion of stage two complaints responded to within the Housing Ombudsman's Complaint Handling Code timescales
A decrease from 91.7% in 2023-2024 to 58.4% in 2024-2025.