Tenant Satisfaction Measures
You can view the results of our Tenant Satisfaction Measures by clicking the link below.
Find out more-
Who regulates Saffron?
All registered social housing providers, including Saffron are regulated by the Regulator of Social Housing (RSH). The RSH are an Independent Regulator who promote a viable, efficient, and well-governed social housing sector able to deliver and maintain homes of appropriate quality that meet a range of needs.
For more information on the Regulator of Social Housing, visit their website by clicking here.
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Governance and Viability ratings
We have been awarded, by the RSH, the highest possible G1 rating for Governance meaning we are well-governed and a V2 compliant grade for Financial Viability. V2 is a compliant grading and reflects that we have met the Regulator’s standards as well as the economic reality that the sector is under more pressure.
We will be continuing to focus on supporting tenants and improving homes and services while keeping Saffron safe and healthy for the future.
Management Measures Results
View the results from 2024-2025 for the Management Measures Surveys.
Click here to view
Our latest performance statistics
Below are our latest performance statistics and Key Results, which measure how we are performing against our Inspiring Saffron Strategy. You can read more about our Objectives and Key Results in the Monthly Performance Packs below.
Our Key Performance Indicators (KPIs)
As a way of measuring our performance against our Inspiring Saffron Strategy, we have created a range of Key Performance Indicators (KPIs) which form the basis of our monthly reports.
We have compiled a useful document to further explain some of the elements of our top Key Results.
If you would like any further information on the below, contact us by emailing info@saffronhousing.co.uk or calling 01508 532000.
Inspiring Trust
Tenants have told us earning their trust is vital.
The below figures apply to the period 1st April 2023 – 31st March 2024
Complaints responded to within Complaint Handling Code timescales
Stage 1 - Low Cost Rental Accommodation (LCRA) = 79.1% Stage 1 - Low Cost Home Ownership (LCHO) = Nil return Stage 2 - LCRA = Nil return Stage 2 - LCHO = Nil return
Overall satisfaction
Low Cost Rental Accommodation (LCRA) = 71.3% Low Cost Home Ownership (LCHO) = 80%
Homes that do not meet the Decent Homes Standard
Gas safety checks
Fire safety checks
Asbestos safety checks
Water safety checks
Lift safety checks
Overall satisfaction (transactional)
Arrears
Occupancy
Number of empty homes at end of Period
Electrical testing (5-year policy limit)
HHSRS Category 1 Failures
Tenants - accidents & near misses (Quarter)
Reports of Category 1 damp and mould not yet resolved at end of Period
Terminations in Period
Re-let times - general needs
Inspiring Community
Saffron exists for the benefit of the community.
Number of affordable homes
Number of new affordable homes completed during year
Number of homes re-purposed via disposal during year
Number of Total Property Management Surveys older than 6 years
Average SAP rating
Existing homes: Increase 'C' rated
Inspiring Organisation
A place where colleagues can flourish.
Colleague engagement
Monthly Performance Packs
If you need these documents in a different format such as an accessible PDF or braille, email info@saffronhousing.co.uk or call 01508 532000.
We also offer INTRAN, which provides interpreting and translation services for people who are deaf, hard of hearing or who do not have English as a first language. To arrange support with INTRAN please contact a member of the Customer Contact Team on 01508 532000 or at info@saffronhousing.co.uk. Find out more by clicking here.