Tenant Satisfaction Measures
You can view the results of our Tenant Satisfaction Measures by clicking the link below.
Find out more-
Who regulates Saffron?
All registered social housing providers, including Saffron are regulated by the Regulator of Social Housing (RSH). The RSH are an Independent Regulator who promote a viable, efficient, and well-governed social housing sector able to deliver and maintain homes of appropriate quality that meet a range of needs.
For more information on the Regulator of Social Housing, visit their website by clicking here.
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Governance and Viability ratings
We have been awarded, by the RSH, the highest possible G1 rating for Governance meaning we are well-governed and a V2 compliant grade for Financial Viability. V2 is a compliant grading and reflects that we have met the Regulator’s standards as well as the economic reality that the sector is under more pressure.
We will be continuing to focus on supporting tenants and improving homes and services while keeping Saffron safe and healthy for the future.
Management Measures Results
View the results from 2024-2025 for the Management Measures Surveys.
Click here to view
Our latest performance statistics
Below are our latest performance statistics and Key Results, which measure how we are performing against our Inspiring Saffron Strategy.
Inspiring Trust
Tenants have told us earning their trust is vital.
Our Key Performance Indicators (KPIs)
As a way of measuring our performance against our Inspiring Saffron Strategy, we have created a range of Key Performance Indicators (KPIs) and have compiled a useful document to further explain some of the elements of our top Key Results.
The below figures apply to the period between 1st April 2024 – 31st March 2025, unless specifically stated.
Complaints responded to within Complaint Handling Code timescales 2024-2025
78.6% of Stage 1 complaints and 58.4% of Stage 2 complaints were responded to within this timescale
Overall satisfaction (TSM Surveys)
74.0% of our tenants who responded to our annual TSM (Tenant Satisfaction Measures) survey reported that they were satisfied with the overall service from Saffron.
Homes that do not meet the Decent Homes Standard
0.1% of our properties surveyed do not meet the Decent Homes Standard, as at year end (31/03/2025)
Gas safety checks
Proportion of homes for which all required gas safety checks have been carried out
Fire safety checks
Proportion of homes for which all required fire safety checks have been carried out
Asbestos safety checks
Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out
Water safety checks
Proportion of homes for which all required Legionella risk assessments have been carried out
Lift safety checks
Proportion of homes for which all required communal passenger lift safety checks have been carried out
Overall satisfaction (transactional surveys*)
64.1% of our tenants reported that they were satisfied with the service provided by Saffron. *Transactional surveys measure overall satisfaction after specific interactions (e.g. following a repair)
Arrears
Arrears: year-end (31/03/2025) rent arrears shown as a percentage (1.53%) of total rent debit
Occupancy
99.86% of our Available to Let properties were occupied at year-end (31/03/2025)
Number of empty homes at end of year (31/03/2025)
24 of our Available to Let properties were unoccupied at year end (31/03/2025)
Electrical testing
99.86% of our properties have had had all necessary electrical testing at year end (31/03/2025)
HHSRS (Housing Health & Safety Rating System) Category 1 Failures
If a hazard is a serious and poses immediate risk, this is classified as Category 1. There was 1 HHSRS report recorded as severe in March 2025
Tenants - accidents & near misses
There was 1 Tenant Accident/Near Miss in March 2025
Reports of Category 1 damp and mould not yet resolved at end of period (31/3/25)
There was 1 report of Category 1 Damp & Mould unresolved at 31/3/2025
Terminations in Period
44 tenancy contracts were terminated in March 2025
Re-let times - General Needs - March 2025
Of all General Needs Properties re-let in March 2025, the average re-let time was 18 days
Inspiring Community
Saffron exists for the benefit of the community.
Number of affordable homes (31/03/2025)
Saffron had 6,765 affordable homes as at 31/3/2025
Number of new affordable homes completed during year 2024-2025
Saffron completed 94 new affordable homes in 24/25
Number of homes re-purposed via disposal during year 2024/2025
Saffron disposed of 25 homes via auction in 24/25
Number of Total Property Management Surveys older than 6 years (31/03/2025)
There were 724 properties older than 6 years as at 31/03/2025 that had not had a TPM Site Survey completed in the last 6 years
Average SAP* rating (31/03/2025)
This is a way of comparing the energy performance of different homes. The average SAP rating of Saffron's properties was 74.4% as at 31/03/2025. *Standard Assessment Procedure
Homes rated EPC C or above (31/03/2025)
72.2% of Saffron properties have EPC ratings of C or above as at 31/03/2025
Inspiring Organisation
A place where colleagues can flourish.
Colleague engagement
Monthly Performance Packs
If you need these documents in a different format such as an accessible PDF or braille, email info@saffronhousing.co.uk or call 01508 532000.
We also offer INTRAN, which provides interpreting and translation services for people who are deaf, hard of hearing or who do not have English as a first language. To arrange support with INTRAN please contact a member of the Customer Contact Team on 01508 532000 or at info@saffronhousing.co.uk. Find out more by clicking here.