When a Saffron tenant emailed to thank us for her recent window installation by contractors Anglian Windows, we felt compelled to share her experience. We have been working hard to make sure that we meet tenants’ needs and preferences, and this extends to our contractors too. Having discussed with the tenant, she was happy to share that ‘the event itself exceeded all expectations, despite initial anxieties and concerns’ – compounded by high-functioning autism and multiple mental health concerns.
Understandably, the significance of employing the right contractors, not only for maintaining a good reputation in social housing, but more importantly, for providing reassurance and a level of professionalism that was not only respectful, but considerate to our tenant’s needs, was especially valuable.
“The team you sent, possibly unaware of my background, were absolutely amazing. They were professional, hard-working, and polite —qualities that aren't always guaranteed. From the start of their work until completion, they were the most conscientious and meticulous workers I have ever encountered. They built a trusting relationship with me, which allowed me to feel totally at ease with them in my home. That meant everything.
“I felt completely at ease with them in the property and cannot praise them enough. I truly hope they receive the recognition they deserve, as the day they were installed and the people who perform the job are what customers remember.
“Finally, thank you so much for making everything easy from start to finish. I don't think Saffron Housing could wish for a better company than yours, based on my experience with you and your team.”
This experience with Anglian Windows highlights the positive and important impact of excellent communication and dedicated service from start to finish: “While the windows themselves are great, the credit for the finished work goes to your team today, who ensured everything was perfect. Things like this go a long way.”
“I cannot thank you enough, you are brilliant at what you do.”