Diss tenant, Agata recently contacted us to pass on her thanks for the work carried out in her home, including a heat pump installation, radiator replacement, insulation and window replacement. She highlighted the team's professionalism and spoke of the positive impact on her family's living conditions.
'I would like to express my heartfelt thanks to you and your entire team for the outstanding work carried out in my home', Agata said. 'From installing the heat pump and replacing all the radiators, to completing various other improvements, everything was done with great care and professionalism.'
Agata commented: 'Every member of the team worked incredibly hard to improve the living conditions for me and my children, and the difference it has made to our home is remarkable.
'I would also like to extend my sincere thanks to the contractors for their excellent coordination and commitment. Their careful planning and numerous visits ensured that all the necessary work — including window replacements and home insulation — was completed smoothly and efficiently.
'Our home is now warmer, more comfortable, and a much better place to live. Please convey my heartfelt appreciation to the entire team for their professionalism, kindness, and exceptional service. I greatly appreciate your help.'
Carbon Reduction Manager, Richard Egle said: 'It's fantastic to receive feedback like this from a tenant who has benefitted from the Warm Homes improvements.
'We are pleased to be working with contractors who have the same ethos as us at Saffron, and are working on long term partnerships.
'It's a real team effort to deliver these works, and a lot of hard work goes in all round which enables this to happen.'