Do more online

Do more online

At Saffron Housing, we’re constantly trying to evolve the services we offer. We also want to enable our customers to reach us in the most convenient ways. As part of this, we’re looking to do more digitally, and we can help you do the same. In the future, you’ll be able to manage many aspects of your tenancy online, and contact us using the method you most prefer.

Are your contact details up to date?

We are working towards providing more of our services digitally. This may include sending you information like our Saffron News via email. If you are not sure that we have your up-to-date email address, please email GoDigital@saffronhousing.co.uk so we can update our records.

Tenant portal 

We are pleased to let you know that the new tenant portal ‘My Saffron’ is now available for you to use.

The new portal looks a little different and includes additional benefits. You can still do the same things you were able to before, such as pay your rent, and view your balance and transaction history, but now you can also amend your personal details when you need to, raise an enquiry and receive updates over a secure link which has advantages over sending an email.

Your enquiry will be dealt with in the same way whether you choose to contact us via the portal or by calling or emailing our Customer Contact Centre. This is another way to do it so you have more choice.

You will also be able to access information and resources such as our Tenant Support & Wellbeing Service.

The portal is a quick and easy way to find out important information and carry out tasks relating to your tenancy.

If you have an email address, we will be contacting you via email between Friday 16th October and Friday 23rd October with instructions of how you can register/re-register.

If you have not received the email yet, you can sign up right now by following the instructions below.

To register/re-register you will need the following details:

  • Email address
  • Date of birth
  • National Insurance Number

You can access the new online tenant portal by clicking here.

How to guide

We hope you like the new-look and extra benefits the portal offers. To help you to navigate the new site, we have created a short ‘how to guide’ video. If you would like to take a look, you can watch the video here.

If you have any questions or issues with the new portal, please contact us via info@saffronhousing.co.uk or call 01508 532000.

Help us improve our digital services

We want to make it easier for you to access the information and services you need from us through your computer, tablet or mobile phone.

This may include helping you to:

  • find information about your home
  • answer queries about your tenancy
  • manage your rent account
  • report a repair or check your appointment

The possibilities are endless, so we need your help to decide what we should offer digitally.

If you’re interesting in sharing your ideas and providing feedback on our digital plans please email GoDigital@saffronhousing.co.uk

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