Contact Us

You can reach us via telephone on 01508 532000. This 24-hour line handles all our enquiries, including emergency repairs.

Alternatively, you can reach us via email on, or use our online form to register a comment, compliment or complaint here.

Our office is wheelchair accessible and can be found at the following address:

Saffron Housing Trust Limited
Saffron Barn
Swan Lane
Long Stratton
NR15 2XP

Current Office Opening Hours:

8:45am – 5:00pm (Mon – Thurs)

8:45am – 4:15pm (Fri)

Closed – Saturday, Sunday & Bank Holidays

Contacting us during the winter season:

During the winter months, our phone lines can be very busy. To ensure your enquiry is dealt with as soon as possible, we encourage you to email any non-emergency repairs or other queries to where we aim to respond on the same day.

Saffron Offices will be closed from 12.30pm on Tuesday 24th December 2019 and will re-open 8.45am on Thursday 2nd January 2020.

If you need emergency repairs at any time, including during the Christmas period, please call us on 01508 532000.

Changes to our opening hours:

From January 2nd 2020, we will be closing the reception at our Saffron Barn office in Long Stratton. From this date, we will be moving towards an appointment-only approach where you will need to call our Customer Contact Team on 01508 532000 who will help you with your enquiry.

Appointments will be available between 10am and 3pm, Monday to Friday.

The change will provide a more efficient service for you as it will ensure your enquiry is dealt with in the most effective way possible and prevent any unnecessary journeys.