Contact Us

You can reach us via telephone on 01508 532000. This 24-hour line handles all our enquiries, including emergency repairs.

Alternatively, you can reach us via email on, or use our online form to register a comment, compliment or complaint here.

Our office can be found at the following address:

Saffron Housing Trust Limited
Saffron Barn
Swan Lane
Long Stratton
NR15 2XP

Changes to our opening hours:

Our reception at our Saffron Barn office in Long Stratton is now closed as we now have an appointment-only approach where you will need to call our Customer Contact Team on 01508 532000 who will help you with your enquiry.

Appointments will be available between 10am and 3pm, Monday to Friday.

The recent change will provide a more efficient service for you as it will ensure your enquiry is dealt with in the most effective way possible and prevent any unnecessary journeys.

Contacting us during the winter season:

During the winter months, our phone lines can be very busy. To ensure your enquiry is dealt with as soon as possible, we encourage you to email any non-emergency repairs or other queries to where we aim to respond on the same day.

If you need emergency repairs at any time, please call us on 01508 532000.




Saffron Accreditation