Gas Servicing

The gas appliances in your home must be serviced every 12 months to comply with the law and to ensure your continued safety and that of your neighbours.

You have a duty to allow us access to do this very important work. It could also help you save money on heating costs and to help reduce breakdowns in the colder months.

THIS SERVICE IS FREE TO YOU!

We will inform you every year by letter to let you know when your service is due. When you receive the letter you can make an appointment. Please call on 01508 532070 to arrange a date.

You should co-operate fully to enable this work to be done by attending at the agreed appointment time. It is your responsibility to make sure enough electricity and gas is available on the meters at the time of the service to be carried out.

If entry is not gained to your property we can obtain a court injunction to gain access to carry out the gas service.

When the work has been completed, you will be asked to sign a form to confirm this. You will also be given a copy of the Landlord’s Gas Safety Certificate (CP12), which you should keep safe.

If you believe that a service has not been carried out within 12 months of the last service date, please telephone us on 01508 532070 so we can check details and arrange an appointment where necessary for one to be carried out. If you have any questions about this or require any further information about gas servicing, please contact us on 01508 532070.

Access for inspections and servicing of appliances

You must allow our staff, or any person with our authority, to enter your home to look at its condition or to inspect any improvements you have made. You will be given at least 24 hours written notice of the visit and an appointment will normally be made during ordinary working hours. You must also give access for the purpose of carrying out regular safety or service checks.

If you do not give access following a reasonable request, we may ask the Court for an injunction requiring you to allow us into your home or we may seek a Possession Order for breach of tenancy conditions. We will ask the court to make you pay any legal costs involved.

In emergencies, like burst pipes or gas leaks, we have the right to enter your home immediately without giving you notice.