How to make a complaint about ASB

Complaints of anti-social behaviour should be made to your Area Housing Officer, or e-mail us on asbreport@saffronhousing.co.uk giving details of the problem or contact us on Freephone 0800 035 1440.

Note: in some instances it will be more appropriate to make a complaint to another organisation such as the Police in circumstances where it is an emergency or where a criminal act has taken place, or Environmental Health where a serious noise nuisance exists. In such circumstances Saffron Housing will liaise with these agencies over incidents and discuss options for overcoming problems.

What happens next?

All reports of anti-social behaviour will be investigated.

• The complainant will be advised of a named Housing Officer who will deal with the case.
• On receipt of a complaint, contact will be made with the complainant within 5 working days to confirm the nature of the problem
• Information will also be provided on options for action and likely timescales involved.
• You will be kept informed throughout the investigation
• Your complaint will be treated in confidence

The alleged perpetrator, neighbours, the Police, the Council and others may be contacted as appropriate during the investigation.

If the problem is an obvious one, we may be able to sort it out easily. For example if you tell us about an overgrown, rubbish-filled garden we can simply go round and check. We'll tell the other person to get it cleaned up, and take whatever action is necessary if they don’t.

But many cases aren't quite so simple. If the anti-social behaviour is not obvious to everyone, or if it’s aimed directly at you – harassment and abuse for example – we will need to talk to you before we can start an investigation.

In most cases we will need to meet you to talk about the problem. We can do this wherever it suits you – in your home, at our office or at another appropriate location.

We'll ask you questions to help us get a picture of the problem: who is affected; how they're affected; where it happens; when it happens; and why you think the person is acting anti-socially. We will want to speak to other people in your household who have been affected too.

At the end of the meeting we will discuss and agree a course of action with you.