What is Customer Involvement?

By Customer, we mean people who receive our services.

This includes:

• Tenants
• Leaseholders who have bought their homes
• Lifeline users
• Shared Owners

By 'Involvement' we mean:

• Enabling customers to help us shape and improve the services we provide.
• Giving people opportunities to make a difference in the places where they live.

We offer a variety of ways for you to become involved at a level which suits you.

• Whether people just want to receive information such as a newsletter or want to be very involved in decision-making processes e.g becoming a Board Member, we can help.
• You can give as much, or as little time as you want, the choice is yours.
• You don't need to be an expert, all you need is an opinion and is able to spare some time.