As we are heading into this particularly cold spell there is a possibility of frozen pipes so if this happens to you please follow the advice below.
The first sign of a frozen blockage will be if you turn on the tap and no water – or just a trickle – comes out.
First off, you need to shut off the water to the tap or, to be safe, to your entire home, while leaving the tap open.
If you can, follow the pipe back from the tap to where it runs through cold areas, looking out for parts of the pipe which are bulging or have frost or ice on the outside.
An exposed frozen pipe can be thawed easily enough, but remember to start at the tap and work back towards the frozen area so trapped water can flow out.
You can use a hair dryer on a low setting to deal with the freeze, or try taking a portable heater to the problem area.
Holding a hot towel to the frozen area may also help. If the pipes are in the loft area then open the loft hatch and allow heat to slowly thaw the pipe.
However, you should never try to thaw a frozen pipe with an open flame, since it could damage the pipe or start a fire in your home.
If you still have queries contact our customer care team on 01508 532000.