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Contact

Registered Company Name:
Saffron Housing Trust Limited

Registered Office:
Saffron Barn, Swan Lane, Long Stratton, Norfolk, NR15 2XP

Company Registration Number:
04740454

VAT No:
831 2392 50

Registered Charity Number:
1103896

Housing Corp. Reg. No.
LH4412

Registered in England and Wales

Interpretation and Translation Services

We use INTRAN for our translation and interpretation services.
INTRAN was established in 2000 and is a non-profit making organisation that is managed by the agencies who use the service - including Saffron.
Through INTRAN, you can access the kind of interpreter you need quickly and efficiently.

SERVICE PROVIDERS USED BY INTRAN
INTRAN works with three service providers:
• Language Line – which provides telephone interpreters
• CINTRA – which provides face to face interpreters
• Deaf ConneXions – which offers British Sign Language interpreters and lip-speakers
• Pearl Linguistics – for translations of written documents
The service is available 24 hours a day and for use in emergencies.

HOW TO USE OUR TRANSLATION SERVICES
When contacting us, you or your representative should tell us which service of the following services you require:
• Telephone Interpreter
• Face to Face Interpreter
• British Sign Language Interpreter/Lip-Speaker

We will need to know from you:
• The language you need
• Information about whether you require a male or female interpreter
• Your telephone number to allow us to contact you or your representative. Alternatively, if you provide your e-mail address we could e-mail you.

A telephone interpreter is available for:
• Emergencies
• First contact situations
• Enquiries/Referrals
• Making and confirming appointments

A face to face interpreter is available for:
• Interviews
• Consultations
• Home visits
• Appointments to sign binding agreements